At eckman, we understand that purchasing jewelry online can raise several questions. We’ve compiled a list of the most frequently asked questions to help you make informed decisions and enjoy a smooth shopping experience. If your question is not answered here, feel free to contact our support team—we’re always happy to assist you.
1. What materials are used in eckman jewelry?
All eckman jewelry pieces are crafted from high-quality materials. We use 925 sterling silver, stainless steel, and high-grade cubic zirconia stones. Some pieces are plated with 18k gold or rose gold to give a luxurious finish. All materials are hypoallergenic and free from harmful metals like nickel and lead.
2. Is your jewelry tarnish-resistant or waterproof?
Yes, our jewelry is designed to be tarnish-resistant and water-resistant under normal conditions. However, we recommend avoiding prolonged exposure to water, perfumes, and lotions to maintain its shine and durability over time.
3. Are your products suitable for sensitive skin?
Absolutely. eckman prioritizes skin safety. Our pieces are nickel-free and hypoallergenic, making them suitable for most people with sensitive skin. If you have known metal allergies, we recommend reviewing the product descriptions or reaching out to our customer service for detailed material information.
4. Can I wear eckman jewelry while showering or swimming?
While our jewelry is water-resistant to some degree, we strongly recommend removing it before showering, swimming, or engaging in physical activities. Prolonged exposure to water, chlorine, saltwater, or sweat can cause the plating to wear down over time and diminish the brilliance of the stones or metal. For best longevity, treat your eckman pieces with care and remove them during such activities.
5. How do I care for my eckman jewelry?
To maintain the beauty and integrity of your eckman jewelry, we recommend the following care tips:
-
Store your jewelry in a dry, clean, and cool place.
-
Use a soft, non-abrasive cloth to gently wipe it after each use.
-
Avoid direct exposure to sunlight, perfumes, lotions, or harsh cleaning agents.
-
Use the original pouch or box provided with your purchase for safe storage.
With proper care, your jewelry will retain its shine and quality for years to come.
6. Do you restock sold-out items?
Yes, we frequently restock our most popular items. If an item is currently sold out, simply go to the product page and click on the “Notify Me When Available” button. You can leave your email address, and we’ll notify you as soon as the item is back in stock.
7. Do you offer gift wrapping or personalized notes?
All eckman orders are packaged in elegant, gift-ready packaging at no extra cost. While we currently do not offer custom messages or engraving services, we are working to introduce these features in the near future. Stay tuned!
8. Where do you ship from, and how long does delivery take?
We ship all orders from our fulfillment center in Los Angeles, California. Orders are processed within 1–3 business days. Shipping typically takes 5–7 business days within the United States, depending on your location. Please note: we currently do not offer international shipping.
9. What if I received a damaged or wrong item?
We sincerely apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at +1 (415) 682-3738 or via our contact form on eckman.store. We will arrange for a prompt replacement or full refund.
10. What payment methods are accepted?
eckman accepts secure payments via:
-
PayPal
-
Visa
-
Mastercard
All transactions are encrypted to ensure your information is protected. We do not store any payment details on our servers.