Shipping Policy
At eckman, we are committed to processing and delivering your orders efficiently and securely. Below is a detailed overview of our shipping terms:
Order Processing Time
All orders are processed within 1–3 business days after payment is received and verified (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Area
Currently, eckman only ships within the United States.
We do not offer international shipping at this time.
Estimated Delivery Time
After your order is processed and shipped, the estimated delivery time is:
Standard Shipping: 5–7 business days (depending on your location within the U.S.)
Note: Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other external factors.
Shipping Rates
Our shipping rates are as follows:
Free shipping
These rates are aligned with our logistics system to ensure accuracy and transparency.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check the delivery status on the carrier’s website.
Lost or Delayed Packages
If your package is significantly delayed or marked as delivered but not received, please contact our support team:
Phone: +1 (415) 682-3738
Email: [email protected]
We’ll assist you in tracking the package and offer a prompt resolution.
Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or outside the United States. Please ensure your shipping address is complete and accurate to avoid delivery issues.